Effective 03/30/20: Please be advised that we are working to fulfill your order as soon as possible. Our operations are currently experiencing a delay in shipping due to impacts from the current worldwide health crisis.

We ask that you allow a few additional business days before your tracking number is generated and provided to you. We Thank You endlessly for your patronage and patience through these difficult times.

Shipping 

For domestic orders, please allow at least 3-5 business days for order processing and verification. For international orders, please allow at least 5-7 business days for order processing and verification.

Once an order is placed it cannot be canceled. Once the order is received, you can send the item back by contacting us here by email sales@personnel-nyc.com.

To protect our customers, PERSONNEL is unable to change/intercept the shipping address of a package to alter its delivery, and PERSONNEL will only ship to the address provided at checkout, which must match the billing address. However, you can schedule a pick up at a UPS location or reschedule a delivery date via the UPS My Choice service.

Due to our Fraud Protection Policy, all online orders are required to have identical billing and shipping addresses. To minimize any fraudulent transactions, any orders with different shipping and billing addresses will not be processed.

We are unable to combine shipping on multiple orders.

Tracking

For tracking on all PERSONNEL releases, PERSONNEL Merchandise, please login to your PERSONNEL ACCOUNT, and click the "track" link next to your order number.

Please allow 5 business days for the "track" link to appear in your account and via email. If you're unable to get tracking information after 5 business days, please visit our customer service page for tips on how to proceed